Tradition Casino new Rival $30 no deposit or Free Play

Posted:27.10.2009, 16:46

Does anyone have a phone number for this casino? I would like my $26 back, that I deposited and was sitting in my account when they locked it.

My fault for not checking here before depositing, but that still doesn't change that they have stolen from me.

**Moderator**

Bass4BW, Hi! I do not see a phone number for them. Try contacting the member "Tradition" by private message here and email support. I am sure you should get your $26 back and will intervene if they give you any trouble. Any idea why you got locked?

Posted:27.10.2009, 17:29

I had a pop-up saying to contact customer service due to multiple accounts (which I resolved over 2 years ago), but live chat said it was because I have chargebacks from ewalletxpress.

**Moderator**

Bass4BW, In any case they have to give back the $26 I think. Let me know if you have trouble.

Posted:27.10.2009, 18:05

Hi Bass4BW,
Sorry to hear you are having problems....

Here is a phone # for them, from the United States 1-866-835-6272.

**Moderator**

voodookitty, Thanks! I did not see that on the contact page.

Posted:27.10.2009, 18:14

thanks voodookitty, i'll let you know what happens.

Posted:27.10.2009, 18:19

It is a recording that says "no operators are available at this moment."
I am picturing a rotary phone with the handset on the table

Posted:28.10.2009, 03:46

Please accept my apologize : like you know, Tradition casino changed a lot of parameters permitting to accept players with old chargebacks in Rival Casinos or with too many accounts in different Rival casinos, so it's not really easy for english support to understand the Tradition casino internal policy :-(

Your account is now fully reviewed and your deposit + your bonus 1st deposit are waiting for you.

More, a special gift is waiting for you in your account because i'm very confused about this misunderstanding between english and french support.

Last, i'd like that when players from this forum have a problem with their account, they contact me personnaly by PM on this forum or on this post, like this i can continue to check by my own.

We're really sorry for this problem but i'm sure that our new policy will be soon internally ok :-)

**Moderator**

Tradition, Thanks for the reply.

Bass4BW, Please let us know if this is acceptable or if you want your deposit returned without playing at Tradition.

Posted:28.10.2009, 14:17

I am good with that. I was originally very frustrated that I was not contacted (as live support had stated,) before my account was locked and could not reach anyone from tradition. I appreciate emma's effort in resolving this issue. They also gave me an extra bonus, Which was very generous of them.

Posted:28.10.2009, 19:18

Can we claim both no deposit bonuses or just one?

Posted:28.10.2009, 21:41

**Moderator**

**Moderator**

HighContent, Did you cashout and get paid?