NedPlay New Microgaming 10 free spins offer *NO USA

**Moderator**

mrhunk, Did you deposit or are you trying to cashout on the freeplay?
Give me your account name and I will make sure you are paid if owed.

Posted:11.04.2009, 22:40

HI, i signed up as new player at nedplay casino,deposited £20 and recieved a 21% bonus.i meet the playthrough requirements and made a withdrawal request.I then received an email from them asking me to supply 2 forms of id.so i phoned support and asked what id they would like me to send.And they said a recent copy of a bank statement,and a copy of a valid passport.they said once they have recieved these by email,and they have been validated,they would pay the £100.so i waited a while and did not hear anything.so i then contacted live support to check if they have recieved my email.she said quote i can not tell you this,but if your email was not sent back to you,take it everything is ok.I then asked when will i be paid,she said one moment i will check,she then whent on to say the copy of the passport is not acceptable because it is a scanned copy and not a 3 dimensional.what i would have to do is take adigital photo with my fingers pointing at the passport then send the image back to them then everything would be ok.i then phoned support to ask why i wast not told this at the beginning.they said the information iwas given by live support was incorrect,a scanned passport is ok,and when a thired party check was done i will be paid,we are sorry for the delay in payment and the information given to you bye live support.i still have not been paid still shows work in progress.the with drawal request was for money bookers.my username is mrhunk.thanks in advance for your help,because i think ive been given the run about because they dont wont to pay.I agree i have never had trouble before with microgaming casino or this hassle to get a withdrawal.

**Moderator**

mrhunk, Hi! I asked you to give me your account name last week
so I could talk to the casino managers for you! Sorry for your trouble,
but I can not help unless I have your account name.

If you do not want to post it here, just send me a private message
by clicking messages at the top if any noluck page.

Posted:11.04.2009, 22:51

hi,my user id for nedplay casino is MRHUNK.thanks

**Moderator**

mrhunk, I will email and see what happens

Posted:11.04.2009, 22:57

thankyou

**Moderator**

mrhunk, I just told them they are being made to look bad for $100..
It is silly.

I suggested they pay the cashout and move on.

Posted:11.04.2009, 23:12

TDTAT.Would you believe it just checked my emails and got email 2 hrs ago from moneybookers saying that nedplay have just deposited.im so sorry to you for wasting your time.and also to nedplay.although did take a while to pay.thanks again and sorry.mrhunk

**Moderator**

mrhunk, COOL!!!

FROM NEDPLAY:
I also sent the player this message:

Dear XXXX,

I have heard that you have complaints about Nedplay.

There has been a delay in the payment to you.

The payment has been made an should be in your Moneybookers account now.

I am very sorry for the delay and in order to keep you as a player I have given you:

30 Free Spins in the new video slot: The Rat Pack!

Please enjoy playing your free games.

I would like to ask you kindly to send me an email if you have any problems with our casino and I will personally make sure you will enjoy playing with us!

If you need help, contact me.

Kind Regards,
Nedplay

Robin M
Player Manager

Posted:27.04.2009, 07:32

TDTAT.HELP

just recieved email from cindy at nedplay.saying that the copy of the passport i sent in was out of date,please submit updated.i checked and she is correct.but i dont understand why did they pay the £100 TO ME.the other problem is i dont have another valid passport.what can i do.just for ref ciny is the one on live help that gave me the wrong info before.i would like to deposit but they said they would not pay out.i cant believe it after the previous trouble,they done there checks and payed,and know they wont.please can you help mrhunk

**Moderator**

mrhunk, Hi! Did you email Robin? She is the manager

maybe she can break the rules for you?

Posted:27.04.2009, 07:41

hi,no i have not,do you have email address.thanks

**Moderator**

mrhunk, She is the one who emailed you about giving the 30 spins... do you still have that email? Think I deleted mine...

Posted:27.04.2009, 07:45

no mines been deleted aswell

**Moderator**

mrhunk, I will try to find her email.. meanwhile email support with the subject

"ROBIN PLEASE HELP, URGENT"