NedPlay New Microgaming 10 free spins offer *NO USA

Posted:10.03.2009, 07:38

Well it is now going on 7 days. Spoke to live support for the 4th time last night, and for the 3rd time, was promised that the agent would absolutely ensure that I have them within 24 hours. Told her I would wait and see, and if there weren't in tonight, would be deleting software, and never depositing there. Told her they were not doing themselves any favours with this.

**Moderator**

luckyma55, Sorry! I will let them know

Posted:10.03.2009, 15:15

Posted:11.03.2009, 01:04

got spins diddnt evan get to $2 lol

**Moderator**

meowdacat, Happy birthday (belated)

Posted:11.03.2009, 07:16

Another 24 hours have passed, and have not received the promised spins. I give up. If they can't get the spins software to work, should just give an equivalent no deposit bonus. Glad I don't deposit unless I try site with free money first, I am afraid how long it would take for their welcome bonus to process. What a waste of time!

**Moderator**

luckyma55, Did you try logging into the Tomb Raider slot?
You are in the download version right?
Other members have received the bonus.. I did not make it up

Posted:11.03.2009, 10:51

Hi, and ty for trying to help. I have logged into Tom Raider, Secret of the Swords every day for over a week now, and still no spins. Live support keeps saying I will get them but they never show. As I said earlier, they are doing themselves no favours. I was going to deposit, and then I thought, no, wait for free spins so you can see how it plays. Thank heavens I did, because when they don't follow through on promises, it makes you wonder what they would be like to deal with over deposit bonuses, or cashouts. I know you didn't make it up, live support assures me I am entitled, and all four reps I have dealt with promised they would absolutely ensure I got them. I guess they don't care for Canadian players, only Europeans matter.

**Moderator**

luckyma55, Sorry for the trouble. I think it is more likely a technical problem than intentional.
I am sure they like everyone's money the same.

However some
countries are blocked from bonus at some casinos dues to laws and
other things.

They are a newer casino, and newer casinos tend to have more
technical problems. Hopefully they will get their problems worked out soon.

Sorry you had a bad experience... there is no excuse for that.

**Moderator**

luckyma55, I contacted Nedplay and they would like your casino id
to get this taken care of. You can send it to me by private message or post here

Posted:11.03.2009, 16:26

its luckyma55, and just to say they more than took care of this afternoon. Gave me my spins, plus more. Awesome. Said there was a problem with the account no one was aware of at live support, but it is now fixed. ty for your help.

**Moderator**

Posted:12.03.2009, 08:55

Played out my spins, didn't manage to cash out, but got a lot of play out of my winnings. Will be depositing. Nice to see a casino that takes action to keep players happy, even if it did take a little while for it to get sorted out.

Posted:08.04.2009, 20:19

made withdrawl request for only £100.been onto live support,and phone and given me all different reasons why the payout was taken so long.bewarned do not deposit here

**Moderator**

mrhunk, What do you mean? They have been reputable as far as I have heard. It is very rare that a microgaming casino does not pay.

Did they say you had 2 accounts or something? Did you make a deposit
or are you talking about the freeplay bonus?

I am interested to hear the details.

Give me your account name and I will find out what happened.
They are regulated, so if you are owed money let me know.