WinBig21 Casino - Secret Free Chip Email

**Moderator**

I received a cryptic email from WinBig21 Casino advising me a of a "secret promotion". I logged in and found a $10 free chip! I deposited $25 there about a week and a half ago, lost and had not played since. This was a nice suprise! I hope so of you get the "secret bonus" also!

We have granted a secret promotion to your account. Login to Winbig21 to see what's there!

Kind regards,
Winbig21 Casino Support Team
Call us Toll free:- UK +44-808-81349819 US +1-888 668 5258

....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

Posted:28.05.2012, 09:26

I have never made a deposit there, but I did get a mail today for a free chip.
Nice, but it's impossible for some reason to download the casino and I don't know if it's my computer or if they have any technical issue.
Tried livechat but for some strange reason they said hi, but never answered my questions.
A little frustrating

Something for free and I can't use it

Posted:28.05.2012, 09:58

Same here, tried to download thru the email and the banner above but neither worked. I'll try again later.

**Moderator**

Drakella, webdeb, weird... I already had it downloaded so did not have a problem playing the free chip. Maybe their server is having trouble. Try later or tomorrow and it should work.

The only bad thing is the maximum cashout on the free chip is $50 and the playthrough is $1000, but it was free so I liked it.

Posted:28.05.2012, 10:41

For me it wasn't a free chip. I managed to log in to instant play, and it was a freeplay bonus.
I hate them. I have never played them, and I will never do it.
I also hate that kind of marketing when they don't tell you in the mail that it's a freeplay bonus.
So if anyone else got the mail...don't bother, or do bother but know it's not free

**Moderator**

Drakella, I got a $10 free chip, not a freeplay. It is probably a free chip for people who have deposited and the "freeplay" for non-depositors. My email did not say free anything it just said a bonus, so it could have been a deposit bonus as far as the email was concerned, but I was happy to find a free chip.

The reason I mentioned that I had deposited in the first post was so that nobody expected to get a free chip and was then disappointed. Sorry!

Posted:28.05.2012, 12:11

You have nothing to be sorry for, since you didn't say anything that would make us nondepositors to believe we were getting a free chip.

I also told that I had never made a deposit there, but did get a mail for a free chip. They made the wrong marketingdecision for the rest of us...not you

Since you promote them they maybe are reading this thread. That would maybe prevent them from doing the same thing again, I hope.

**Moderator**

Drakella, Yes I think they would be better off just saying what the bonus is in the email...

Posted:29.05.2012, 02:31

i got the promo too

multi stage is bad lol i dont take it but their mail is not cool , it let 's think it is a no deposit , but when we go to cashier it is a multistage bonus

Dear xxxxx

Special gift from Winbig21. Just login to your account in Winbig Today!

And claim $123 Absolutely free.(No deposit required).

some more exiting Deposit and No Deposit bonuses also waiting for your.

hurry if you want to Win Big!!!

Kind Regards

Promotions Manage

Winbig21

Email - support@winbig21

it s a shame lol

Posted:29.05.2012, 06:31

I got the same email today, so I just replied to it in a not so nice way.
One more and I will close the account before I even have started playing there.
I have other options so that's how I deal with it.

**Moderator**

The casino is new... I will tell them to be more descriptive in their emails so players know what they are getting without logging in.

I probably should not have made this thread as it seems to have gotten everyone to think the "secret Bonus" was a free chip... sorry!

Posted:29.05.2012, 09:00

Well, sorry for ruin your thread, but I didn't know what it was until I was able to log in and see the promotion.
I'll wait next time or I write them a mail immediately instead.

**Moderator**

Drakella, Not at all! This thread is productive because I emailed it to the casino to let them know maybe they can do promotions a better way.

I think it is a good thing to let casinos know what we like and do not like because maybe the people they hire to do their promotions are not gamblers and don't understand us.

Posted:13.08.2012, 19:17

many people love free play , i dont

but they can do this promo for someone

personaly i appreciate their big deposit bonuses , WR are correct + bonuses are cashable so , what else ? there s a max cashout 4x the bonus , if i deposit 25 with a 450% , i can cashout 112.5 x 4 = 450 +25 ( deposit) WR are 40x

but they have a lot of bonuses , the 125% dont have max cashout

and bonus cashable too

i really appreciate them and i think i play now only this rival ( until they make me nervous lol )