Unhappy with Slot Capital

Posted:14.11.2017, 15:40

I have been a long time player. I "always" played the Rivals. Then became unhappy with the customer service. The old customer service was wonderful, I was on a first name basis with most of them. Then things changed. They are more like robots now, repeating the same pre-programmed messages.

Well, I recently started playing there again. I recently made a withdrawal for 500.00. They only have two withdrawal options (check and wire). I cashed out via check just to complete the withdrawal. I immediately contacted chat to let them know I needed Money Gram (which is what the RTG's do for me) because my bank won't cash the checks. I was advised to send an email which I immediately did.

I noticed the withdrawal was gone from my cashier yesterday (Monday). I didn't want to be a pest so I contacted chat today to get an update. i was told that they "sent" it out yesterday. Now I have to wait for delivery then return it. I am not happy at all as I notified them via chat and email (which I received a return email for) about needing Money Gram.

I have been doing some research. Has anyone "attempted" to cash at Walmart??

Thanks for listening to my rant....ugh

Posted:14.11.2017, 15:52

So sorry RGALP. If walmart will do it , that is great. Congrats on your cashout.

**Moderator**

RGALP, I am sorry that customer service dropped the ball! I don't know anything about walmart's check cashing policy except that I've notcied signs that say they cash government and payroll checks. Who can say what is or is not a payroll check? I suppose you could try it.

If you'd like me to contact a manager on your behalf, just send me a private message with your account number and all the details. Or perhaps I can connect you to a VIP rep who can be more helpful. I've sent a message to my contact person asking for the email address for a manager or VIP rep to assist you directly and I will let you know when I receive an answer.

Posted:20.11.2017, 06:32

Well i hope to hear a good news update hun and gl.

**Moderator**

From what I heard, everything worked out for RGALP.

Posted:20.11.2017, 13:01

Sorry I should have posted sooner. Thanks to my girl TDTAT, they fixed the problem, apologized, and included a generous free chip. They are back on my Christmas card list!!!!! lol

Posted:21.11.2017, 10:25

Posted:21.11.2017, 14:56