SUPER STICKY BONUS? ROCKBET Scam??

Posted:04.01.2011, 19:30

Can someone please help me on a situation with Rockbet??
$7 dollar nd bonus...made playthrough......never withdrawn with quicktender so it wouldn't go through....contacted live support...they said i needed to make deposit in order to withdrawal. I did that and it didn't work again...here is what they said:

All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 3. The average wait is 36seconds. An operator will be with you shortly.

You are now chatting with 'Liz'

Liz: Welcome to RockBet Casino Live Support. How may I assist you?

sudeo: I made playthrough on a nd bonus and just deposited 25 and trying to withdral again but it won't let me??

Liz: May I have your Login name and email address please?

sudeo: xxxxxx

sudeo: xxxxxxxxxxxx

Liz: One moment please.

Liz: The maximum you can withdraw is 81

sudeo: i know but that won't work either

Liz: What does it tell you?

sudeo: one sec....

Liz: ok\

sudeo: "the withdrawal could not be completed: your current balance is below your non-casable bonus."

Liz: Which method are you using to withdraw to?

sudeo: quicktender

Liz: One moment please.

sudeo: k

Liz: Your patience is appreciated. I will be with you shortly.

sudeo: ok

Liz: Due to playing a super sticky bonus in the past which has a sticky bonus of 250. To be able to cash out on this promotion your balance needs to be at least 331

sudeo: What? what does the past have to do anything? I don't recall anything like that? this promo says nothing about the past sticky bonuses

Liz: One of the completed bonus in your account was a super sticky bonus.

sudeo: SO what does that have to do with anything? what is a super sticky bonus?????????

Liz: The 500% super slots bonus you have claimed and played is a super sticky bonus which means not only was the bonus money removed but it will keep removing that bonus money from all future promotions claimed until you request a cash out

sudeo: Is this a normal thing you do?....when was this promo claimed?

sudeo: Then I want my 25 back....Im feeling very SCAMMED right now

Liz: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

Liz: The 500% match was claimed on the 2009-09-02

sudeo: so can i get my 25 back?

Liz: You can request a cash out but not until your balance is 331

sudeo: Why wouldn't the person before you tell me that? Before i made a deposit?

Liz: As it will not show until you request a withdrawal and get's denied

sudeo: But i did try to make a withdrawl...and then i contacted someone there...and he told me the reason why it was denied was because i need to make a 25 dollar deposit from the method i wanted to use to withdrawal.

Liz: Yes that is correct.

sudeo: it would of been smarter to try to get my balance to 331 if i was told before i made a deposit don't you think?

Liz: You have the chance to make the balance 331 by either depositing more or wagering.

So Is this normal.....Ive been playing for few years now and this has never happened to me?

Help?? Thanks so much!

Posted:04.01.2011, 19:57

I don't have a clue but it sucks thats for sure...For a bonus back in
2009 !! Bet I will ask from now on myself>>Thanks for the info

**Moderator**

sudeo, I heard they (Rockbet) were doing that super sticky bonus months ago, but they told me they did away with the super sticky bonuses when I complained about it...however it is not a scam as the terms are listed in the cashier when you claim a bonus.

Maybe this was one of the old bonuses before they stopped them. As far as support telling you, I doubt they had that information when they check your account, they would not look at the details of every bonus you ever played when you go to live chat to ask about a withdrawal. And you will always have to deposit with the method you want to cashout with, that is the same for every casino, no matter what bonus you use.

If you send me a private message with your casino user id and full name I can email them and see if anything can be done.

For future reference Please be sure to always read the bonus terms in full before you play to avoid this type of problem.

Posted:04.01.2011, 20:48

I used a super sticky bonus a couple years ago but never again, it's a gift that keeps on taking rather than giving! Good luck, I hope you get your deposit back.

Posted:04.01.2011, 20:49

Tdtat....but the bonus was claimed in 2009....I couldn't possibly remember all bonuses I claim and remember their terms. I can barely remember Lunch yesterday! lol :-)

**Moderator**

sudeo, Yes, I would not remember it the next day!

But What I meant is by reading the terms before you claim a bonus would have kept you from playing a super sticky bonus...anyway as far as I know they are not doing super sticky bonuses anymore and would have removed that from your account, but now it is not an issue as you cashed out more.

In any case I got your pm and see you got up to the amount required so that is good. I responded to the technical issue.