Ruby Royal | Casino Reviews | New Rival Online Casino

Posted:07.08.2009, 23:33

Well, there not off to a good start with me. I downloaded from the link here and was told my account was locked so I went to the live chat on the web site and here is how it went and I do not have multiple accounts at other Rivals. There were a couple that I had downloaded and registered for a long time ago and forgot but I requested an account review and they closed the old account for me and now I receive bonuses and promos so this does not make any sense.

You are now chatting with 'Nikki'
Nikki: Welcome to casino Live Chat. How may I help you?
Tracy : Hi. My name is Tracy and I am a NLN member. I just downloaded and registered from the NLN banner and it says my account is locked. TDTAT said to request a manager review for my account please. My account is tdkbeg and email is tdkbeg@xxxxxxx. Thank you.
Tracy : Several NLN members are experiencing the same problem.
Nikki: May I ask for which casino this is?
Tracy : rubyroyal
Nikki: One moment please.
Tracy : Sure
Nikki: I can see that the account was closed due to multiple accounts. Sorry but due to there being multiple accounts created at other rival casinos the account was close automatically by the system when the account was created.
Nikki: Sorry but as the terms and conditions were violated the account will remain closed
Tracy : I just downloaded for the first time here. This is a brand new casino.
Tracy : I have accounts at all the other Rivals and am a frequent depositor.
Nikki: One moment please.
Nikki: Yes but only one account per casino. And there are are multiples created. From other occupants from the house hold. As per the user agreement, only one account per casino per household/computer/ip is allowed.
Tracy : No. I have one account at each Rival and deposit all the time and have cashed out as well. I do not have multiple accounts. May I please get a manager's account review?
Nikki: One moment please.
Nikki: Management can only be contacted by email and as i can see here there are multiple accounts create at various rival casinos
Nikki: As i have been trying to explain
Nikki: Not all the accounts are under you name.
Nikki: The account were either created from the same ip address or computer
Nikki: and that is not allowed
Nikki: Sorry but there is nothing that i can do
Tracy : That does not make sense. Do I email a manager?
Nikki: The account will remain closed as the terms and conditions were violated
Tracy : Thanks

So I guess I won't be playing there.

Posted:07.08.2009, 23:45

OMG! TDTAT HELP PLEASE! After the chat with RubyRoyal I went to Paradise 8, Fortune Reel, Vegas Regal, Lion Slots, Simon Says, This is Vegas, and Irish Luck and they have all been locked! Sloto is the only one not locked! I have been depositing DAILY at these casinos and received free chips, bonuses, etc. and now they are locked. I haven't tried any of the others. What do I do? Can you help me with this please? Thank you!

Posted:08.08.2009, 00:07

Same thing happens to me everytime I try to download a new rival casino, write support at each casino, and ask them to unlock the account. They usually do within a few hours, but you need to request that they unlock them, otherwise they will remain locked. I have been through this the last two times I downloaded new casinos. Sorry for your problems, but you should be able to have it all cleared up soon, I hope!

**Moderator**

tdkbeg, Hi! You need to write an email and ask for a "Manager account review" Send it to all the casinos. If they won't open your accounts after the manager account review let me know. Explain
that you made double accounts one time by mistake, but you are a depositor.

I also have to do this with every new Rival.

Posted:08.08.2009, 09:55

when you do this ................do they unblocke your bonuses as well, just wondering

**Moderator**

DEB123, Usally.. Sometimes they say make some deposits then they will.

Did you get a manager account review for your bonuses? Get a response yet?

Posted:09.08.2009, 17:50

TDTAT, How long does it usually take for an account review response? I did what you said and sent a request on Friday to all the casinos and Vegas Regal is the only one to have responded and unlocked my account and added a $50 bonus for the inconvenience and a $25 loyalty bonus, but none of the others have responded. Thanks Vegas Regal! I like to be play at different ones if I am losing at one, so I was just curious as to why I haven't heard from the others. Thanks.

Posted:09.08.2009, 18:54

not for bonuses

Posted:09.08.2009, 19:05

I would say Monday, during the weekends managers might not be available to review your account. Also that was very nice of Vegas Regal to give you free chips for the inconvience. Good Luck!!

**Moderator**

here · **Moderator**

**Moderator**

Posted:19.02.2010, 22:46

Here's a nice reply I got, today from an email that I sent yesterday in regards to my withdrawal.....
----------------------------------------------------------------------------------
Thank you for contacting us.

Please be informed that the withdrawal should should be completed later on.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Ruby Royal Customer Service

WoW!
That was informative!
"Later on"....when? Later on in the what?

I made a withdrawal from them on Tuesday morning at about 3 a.m.,
PST.... and, still waiting. (I guess, I kinda' consider that to be late
Monday night!)
Not a super long time, but the weekend will make it seem to be even
longer considering that I have not gotten it, yet - and, it looks like a
Monday thing.

That just grabs, me!

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