RIVAL CHAT SAYS LOYALTY EMAILS SENT

Posted:07.05.2007, 17:02

FYI: I spoke with "Suzy" in live chat and was told the emails for loyalty chips were all sent. She said if I did not receive an email, then I probably was not eligible for the loyalty chip. Of course, that's nuts because I deposited over a $1,000 at the Rival casinos.

I told her I know there was a problem with the bonuses, and that numerous people had not received them this month. She said, "I'm sorry but there is nothing I can do if you did not receive the email." So, I'm not sure what's going on. I got the loyalty chip at This is Vegas for $15, but nothing else.

I deposited way more at Pantasia...

Posted:07.05.2007, 17:16

blove,

Live chat (spoke to Xiovani) told me the same thing. I received a $10 loyalty chip from This is Vegas and nothing else.

I have deposited way more at Pantasia, also.

I don't know what is going on with the loyalty bonuses this month.

Posted:07.05.2007, 17:20

I was told by chat that its for selected ppl, and its not every month if you didn't get the email you don't get a bonus!!!! Thats just wrong!!!!!! I have deposited at all of them and alot of $$$ at Pantasia!!!!!

Posted:07.05.2007, 17:23

Ask for a bonus by email, if you have made quite a few deposits they might give you a little something, who knows! Good Luck.

Posted:07.05.2007, 17:24

I am not going to bother..... They said they were still sending out emails but I just figure if I haven't got one yet I am not gonna get one...

Posted:07.05.2007, 17:57

Posted:07.05.2007, 18:36

As I said, I got $10 from This is Vegas but have yet to get an email. The only way I knew to look was when I read blove's email about hers. If I don't get a loyalty bonus from Pantasia, they can kiss my ***. I have been on the depositors contest list for 3month, and they won't give me a loyalty bonus. I think not. I know Riverbelle's CS is sucky but at least you know what you are going to get in bonus credits each month.

Posted:07.05.2007, 19:02

OK, I am really PO'd now. Here is my conversation with Pantasia:

Xiovani

Me: Hello. Can you tell me if I am going to receive a loyalty bonus from Pantasia for the month of April?
Xiovani: Please hold one moment
Me: Thank you
Xiovani: If you didn't receive an emial you probably didn't get "selected" this month.
Xiovani: You might get it later on today.

Then before I could type anything else, the live chat crashed.

I made 9 deposits in April for big bucks and I didn't get "selected". What a crock!! I only made one deposit for $25.00 at This is Vegas and got $10 but still no email from them.

If I don't get a bonus, I have deposited my last dime. At least with an RTG casino you know your chances of getting screwed are good and you don't get surprised.

Posted:07.05.2007, 19:57

This is totally

up. It is just like the wager weekends they used to have, then with no warning, gone. Thank You Pantasia!!!!!!

Posted:07.05.2007, 20:01

Was told by Tyrone at This is Vegas that loyalty bonuses were for depositors only and then randomly selected from list. Not what we were led to believe. As I said in my earlier post, what a crock! Goodbye Pantasia and Rival Group, hello Riverbelle.

Posted:07.05.2007, 20:20

Posted:07.05.2007, 20:22

What's really funny is we all have Rival banners!! I'll keep This is Vegas because at least I got something from them. I'm still angry with Pantasia for taking my free spins last week...and no, they still have not addressed or corrected the issue.

Posted:07.05.2007, 20:41

Checked vegas account an had the 10.00 there,no email about it but was there.Deposited more at Pantasia nothing.Checked rest of rival accounts nothing.Guess i will only deposit at This is Vegas from know on.Need to change my banner to.

thats for other casinos

Posted:07.05.2007, 21:03

I didn't get any thing from this is vegas either, I really don't know whats going on... I was told by eric that it would be credited to my account by Saturday eve and never had anything... Like I said I do not know what to think...

Posted:07.05.2007, 21:17