Just a Day While Playing

Posted:16.06.2007, 11:04

[I RRecieved this email this morning after I all ready had made a deposit at Casino Share;;.

From : ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

<[email protected]>
Reply-To : "[email protected]" <[email protected]>
Sent : Saturday, June 16, 2007 1:48 PM
To : <[email protected]>
Subject : [03D-0E06BD14-4DAD] welcome bonus

| | | Inbox

Dear Victoria,

Thank you for contacting CasinoShare Support.

Please note that you have only opened a guest account in our casino and therefore are not eligible to receive any bonuses. With your (guest) account, you can it top up whenever it suits you in the Bank section of your casino software.

If you would like to take advantage of our opening offer which consists of 100% Match Bonus up to $250, please feel free to open a real account and make an initial purchase.

We trust that we have been of assistance.

You are more than welcome to contact us if you have any further queries. It is our goal to provide our players with the best customer service at all time.

We would like to wish you a safe and fun filled week ahead!

Warmest regards
Rhody

Customer Support
PlayShare Group

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From: "Vicki Van Voorhis" <[email protected]>
Sent: Sat, 16 Jun 2007 15:24:04 +0200
To: <[email protected]>
Subject: welcome bonus

my acct # fcsr00404084 my name victoria van voorhis, Thanks

__ _And this was my reply _________________________________________________________________
Victoria Van Voorhis Acct # fcsr00404084

When I signed up I thought that I was opening a real account and not a guest I have never played on guest accounts.
So there has been a mix up. I downloaded you from NOLUCKNEEDED and they talk pretty highly of you. I have gotten bored with others I play and decided to give you a try. I even funded my Eco acct for you. because my debit visa that works at most would not work at your casino. So I funded my eco card by way of western union with a $15 fee. So no problem I know all about W.U. fees. Sum it up !!!! I deposited $50 in my Eco and then they took out $10 fee plus remember the reg. W.U. fee of $15 , so I end up with $40 in my account and it cost me $25 just to do that, so I could deposit at your casino... on top of that they held my funds for 3 days until I updated my personal acct. KKknowing that I was not going to get a welcome bonus on top of it because of some mishap or mistake , ''Do you think that This all makes sense?'' It makes me out to be stupid or ? No but do you know what I have been playing for a few years every since I was diag. with a terminal illness so I am down lots and this on line gambling relaxes me and makes me forget about being sick until crap like this goes on and then it just frustrates me to no end. I only spend aprox. $500.00 a month on line gambling and never won or cashed out as they say but never planned on it I have always played for fun time and not to win. With casinos like you I am sure that's a guaranteed. Thanks for your time and you have a great day.
Thank You
Victoria S. Van Voorhis
______________________________________________________________________

**Moderator**

EDIT 1 PM EST 6/16:
Your account has been credited!
Sorry for the trouble!!
Good Luck

Hi Tawnia,

I'm pleased to inform you that the player been credited with the bonus and responded too.

Thanks for bringing this to my attention.

Have a good day
Mario

vickster22, Hello!

You can not deposit
in a FUN account, so I will email them
they will credit the bonus.

They will give you the bonus... they probably only
saw your guest account.. Do you have 2 different emails?
This is a great casino and they will fix any problem.

Our personal rep is Mario: ....

Expired Link. Check out our Casino Bonus Forum for a list of current bonuses.

But I will handle this, so you won't have to email

Posted:16.06.2007, 22:50

I recieved this email shortly after I had sent the first I told them in my reply that I thought they handled my little problem very nicely and in very fast time. Also said that I waas surprised with their decision and did not expect it. I would not of been so swift with my actions today except that lately I have been on edge and so frustrated with a few casinos that have no customer relation skills and dont really care too especially since the usa deal. You spend your hard earned money for your sport of choice to have fun and some of us have to find just the right deals so that gives us just that much more time for our fun time. On deals like this morning and last night for me that was all I had to play with this week end and future of fun time, was looking dim. But seeing they way that it was handled in the end is the reason why I was out there looking for a pleasent place to enjoy my fun time and be treated like a real human being instead of a small nothing because they can ,for its your money you are taking a chance with not theirs. I thank you guys for helping me with this one for normaly I would have not done anything about this and would have chalked it up with all the others. You can erase all of these post or part what ever you would like for I dont care at all and they sure are long. HaPPY HAPPY FATHERS DAY TO ALLLL And a very big THANKS to all SUPPORT at CASINOSHARE. Dear Victoria,

Thank you for contacting CasinoShare Support.

Please note that you have successfully claimed your First Deposit Bonus. It will be automatically credited to your gaming account shortly.

Your patience would be highly appreciated.

You are more than welcome to contact us if you have any further queries. It is our goal to provide our players with the best customer service at all time.

We would like to wish you a safe and fun filled week ahead!

Warmest regards
Rhody

Customer Support
PlayShare Group

**Moderator**

vickster22, I am glad it worked out!!

Good luck with your bonus and have a great weekend!!

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Just a Day While Playing