Box 24 win

Posted:24.01.2011, 17:28

Had a lucky run at Box 24 last week and requested al $500 w/d. BUT have heard nothing back at all! Not even an email confirmation of my w/d request, which is very unusual.

Live Help is always closed any more it seems. I left a message on Live Help yesterday and also emailed support this morning but still nothing. My w/d is showing as "processing" in the history section and "reversible withdrawals" is showing in the cashier. Is there a glitch in the system or something?

wichitalaurie

**Moderator**

wichitalaurie, Hi! They are always fast... if this is your first cashout then you need to send cashout documents. Try email and if you don't hear back send me a private message with your casino id.

Posted:25.01.2011, 16:17

This was not my first cashout and, once I contacted support by email, they were quick to respond and payout the $. I'm thinking there might have been a glitch in the system where they didn't pick up my w/d request right away or something, but they were very fast once I was communicating with them. Thanks for your help TDTAT!