Box 24 question

Posted:10.10.2011, 08:49

has anyone else played at box 24 since they switched over to topgame software?......I 've deposited there alot throughout the month of september and when i inquired about the redbox vip cashback they stated they don't do it anymore......it is stated in their promo section under the VIP tab......i've spoken to live chat several times and all of my concerns have been forwarded to management and that was the beginning of last week.....I have also sent 3 emails to management myself and have heard nothing......very sad to see a casino that was once one of the best have issues like this just because of a software change......what a shame

.....TDTAT if you have any connects to this casino could you help me out please... my username is xenabruno

**Moderator**

xenabruno, I will email them for you.

Posted:10.10.2011, 11:22

thanks

Posted:10.10.2011, 12:17

I have found that Spartan Slots has changed since moving to Topgame software, not as much fun and forget about freebies, used to get them when they used Rival software.

**Moderator**

xenabruno, Hello there. I got a response but I need your box24 user name.

"Thank you for bringing this to our attention, the problem is the Topgame system makes it difficult to handle cashback, but we are working on the issue this week and players will receive loyalty bonuses etc.

With regards to this player I cannot find their username on box 24 only spartan and blackdiamond. Please send me their box 24 account so I can forward to casino host.

Best Regards"

Posted:11.10.2011, 13:48

sorry TDTAT my box 24 username is devens

**Moderator**

xenabruno, Email sent.

Posted:20.10.2011, 07:53

hey TDTAT still havent heard anything about cashback for september....seems like they are just hoping people will forget all about it

**Moderator**

xenabruno, Maybe

I can email them again.