21Grand Casino

Posted:06.03.2011, 14:40

has anyone had problems with this casino? I used the 150% bonus and got my account to over $400 and then they locked me out? I messaged them and they said I needed to go on their online support to verify my identity, but as long as it's locked I can't get on that. I've tried to call and the line is constantly busy. Now they won't even message me back???????? This really sucks. Is there a rep that can be messaged?

Posted:06.03.2011, 14:47

21 GRAND casino is the supreme play sister casino some one got problem with mail ( no answer ) and also with live chat

personaly they always pay me but they dont answer to our mail , live chat is long to respond or they let us wait more than 20 mn before they answer or thy cut the tchat

i dont know why they lock your account but i suggest to you to log in to supreme play casino or if you dont have an account there , go the home page and try the live chat ant tell them what happen with their sister casino 21 grand

good luck

Posted:06.03.2011, 14:52

I've tried to go to Supreme but I can't pull up their live chat either. I have no problem in this department with the other rivals so I have no idea what the deal is. Thanks for your info though. Very kind of you

**Moderator**

lewbeth, Hi! Sorry there is no rep and I don't know anyone over there since the people all changed months ago. Try live chat from the casino homepage.... yes some others have had problems with them, getting paid.

Posted:07.03.2011, 04:35

be patient and continue to the live tchat all days

im sure you finaly got an answer , but by supreme play if your 21 grand is locked

Posted:07.03.2011, 09:41

Good Luck I'm out 2400 since jan26th and I call,email and chat everyday. I get a different story each time.

Hope you can get through

Posted:07.03.2011, 10:08

thank you everyone for the information. I'm just out the $400 then. What scam artists. It really stinks. I have emailed twice already with no response. But thanks for the info everyone.

**Moderator**

lewbeth, Sorry, I will blacklist those casinos.... If I were you I would keep on them for an explanation.

Posted:08.03.2011, 01:12

Just to update... I finally got through to live chat today!! ?? A rep named Mike opened my account immediately and all he would say was "done", which is ok by me as long as it was opened back up. I still had $422 in the account which was a very pleasant surprise. I played it up to $730 and cashed out to quicktender...now lets see if I actually get paid! I'm not keeping my hopes up too high on this one. It doesn't seem like anyone is having a good time with this group. Thanks TDAT.. that blacklist is probably a good idea. You know, it's hard enough to lose your money to just plain old bad luck...but it really sucks to lose it to thieving management !!

**Moderator**

lewbeth, Awesome!

Posted:08.03.2011, 11:20

HURRY leebeth , generaly they pay fasty , two days

Posted:08.03.2011, 14:53

Yes, Mike is the only one that even trys to answer me. and you will be paid thru Quick Tender. My withdrawal was Echeck. I never had any issues with them with Quicktender.. Glad you got your money....Now run and never go back LOL

Posted:09.03.2011, 20:07

I got my money too!!! I'm soo happy its already in my Echeck,..just came through right now. I get alerts for emails on my phone and i looked and almost fell of the seat! money is in my account.

**Moderator**

dtorres313,